Junior Site Engineer Intern

About iColo: A Digital Realty Company

iColo: A Digital Realty Company designs, builds, and operates state-of-the-art carrier-neutral data centers in Kenya and Mozambique to serve a broad spectrum of clients – telecom carriers, ISPs and peering points, IT and cloud providers, content providers, enterprise, and financial services customers. As part of Digital Realty’s data center platform, PlatformDIGITAL®, the company enables customers with a global connecteddata community of 300+ facilities in 50+ metros across 25+ countries on six continents.

Job Description:

To provide technical, (preventative) maintenance, repairs, installation and customer service support in order adhere to agreed SLAs with clients and to maximize client satisfaction.

Duties and Responsibilities:

• Maintenance

Performance Indicator

• Execute maintenance and repairs of buildings and equipment in order to minimize ‘downtime’
• Day-to-day surveillance of building and equipment
• Support maintenance and repairs on buildings and equipment (e.g. generators / cooling) as scheduled by the Facility (team) manager
• Document all maintenance and repairs made on buildings and equipment in a timely fashion
• Co-monitor and co-direct repairs and maintenance executed by external employees and document the results
• Monitor equipment and installations to ensure adherence to safety standards
• Co-provide input on power usage and for capacity planning
• Act as a first point of contact for ESC for technical requests
• Acts as first line of response on alarms and handle or escalate alarms according to guidelines
• Participate in the full continuous (24×7) call-out team

2. Customer ImplementationPerformance IndicatorExecute physical customer implementation process

• Under the co-ordination of the Customer Implementation Manager, co-install or co-supervise installation of customer equipment in the data centre and keep a complete record of the process and results

3. Customer Service DeliveryPerformance IndicatorProvide service delivery of Value Added Services (VAS)

• Co-perform actual customer services as indicated in the client contract

Experience, Knowledge and Expertise:

• Secondary education in a technical field.

• Recent graduate with an Electrical, Mechanical or related Engineering background
• Qualified electrician certificate is a distinct advantage
• Minimum of 0 – 2 years experience as a technician in an electrical or industrial environment
• Knowledge of data centres is a distinct advantage
• Fluent in English
• Accurate and eye for detail
• Client-focused
• Good communication skills
• Good administrative skills
• Good decision-making skills
• Flexible working manner
• Stress-resilient